Woolworths issues a recall for chicken viennas in South Africa and Botswana due to safety concerns

With immediate effect, Woolworths has officially announced a recall of specific chicken viennas from their product line. The affected products include Woolworths Smoked Chicken Viennas, Cocktail Chicken Viennas, and Halaal Smoked Chicken Viennas, all with a sell-by date of 27 May 2023. The recall has been initiated as a precautionary measure to ensure the safety and well-being of consumers.

“We, along with our suppliers, proactively manage and prevent contamination of food, and through routine quality control tests we discovered a fault in a production line, which resulted in cross-contamination of milk protein between Chicken Viennas and Chicken and Cheese Viennas,” the retailer said in a statement.

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“While the cheese may not be obvious through taste or visible in the product, we are removing all the products from our shelves. Customers who have an allergy to cow’s milk may experience an adverse reaction to trace amounts of milk protein,” it added.

The Woolworths chicken viennas, available in four different variants and bearing a sell-by date of 27 May 2023, are currently being sold in both South Africa and Botswana.

Customers who have purchased these products are advised to promptly return them to their local store to receive a full refund.

For further assistance and additional details, customers are encouraged to reach out to the Woolworths customer service centre at 0860 022 002 or visit

The specific products affected by the recall are as follows:

  • Smoked Chicken Vienna 1kg 6009195431174
  • Smoked Chicken Vienna 500g 6009195431181
  • Cocktail Chicken Vienna 375g 6009214259499
  • Halaal Chicken Vienna 500g 6009217223374

“Woolworths prides itself on exceptionally high standards, and we go to great lengths, with very strict protocols within a rigorous food safety management process, to ensure all food we produce, package and sell is the quality our customers expect. Food safety is critically important to us, and the well-being of our customers is our first priority,” Woolworths said.

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